Shipping & Returns
As a small business, we put love and care into every detail and want you to be happy with your purchase! If you don't find the answer to your question on this page, please send us a note at hello@earthahead.com
Order Processing Time
Most orders ship within one business day via United States Postal Service and arrive within two-five business days. Please be mindful that during holidays shipping time can increase significantly due to the Postal Service overwhelm which is outside of our control.
Returns & Exchanges
If you aren't satisfied with your purchase, please email us at hello@earthahead.com within 14 days of receiving your order so we can help!
We accept returns and exchanges on the following product categories: accessories, stationary, gua sha and kitchenware. To be eligible for return, these items must be returned within 30 days of purchase in their original condition. Please note that there is a $5 return label + processing fee for all returns.
STEPS TO MAKING A RETURN:
1. Please email us at hello@earthahead.com before returning your items to receive shipping instructions and a return shipping label.
2. Please ship your items back using our return shipping label.
3. Once your return is received and inspected, the refund will be applied to your original method of payment within 5 business days (cost of the returned goods minus the return shipping fee). Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please do not hesitate to reach out to us with any questions!